Is Worx A Good Brand? | Worx Brand Review

Is Worx A Good Brand

Worx, often stylized as WORX is a brand that specializes in garden and lawn tools. It also serves as the direct distributor of power equipment for the Positec Tool Corporation, which is a manufacturing company based in China.

However, Worx also has its Western headquarters in Charlotte, North Carolina. Meanwhile, its market reaches an international scale.

Overall, Worx is a good brand. Its high-quality garden amenities are popular, such as chainsaws, lawnmowers, and trimmers. Its products have a tested-and-tried quality, which is proven by their durability and performance.

You can see Worx tools sold in giant retailers in North America, such as The Home Depot, Walmart, Lowe’s, Costco, and Canadian Tire. 

Is Worx A Quality Brand?

Yes. Worx is an exceptional brand of power tools, garden equipment, and workshop amenities. The company has been manufacturing high-performance items since 2004.

Despite being relatively new in the industry, Worx won the 2011 DIY Week Award, specifically in the Garden Tool category.

The products that received the recognition are the following: the Eco cordless lawnmower and the TriVac leaf blower/vacuum. Worx also ranked higher than any other tool brand at Consumer Reports.

The original flagship product of the brand is Worx GT, a portable electric trimmer. It experienced success in the market, which has resulted in continued improvements in its iterations.

Meanwhile, some of its chainsaws and lawnmowers are battery-operated. Hence, they don’t generate carbon emissions that could harm the environment.

The durability of Worx products is commendable. Its power tools and accessories are engineered to be tough. They can handle rigorous projects with ease.

They are energy-efficient, as well. The motors and circuitries of its tools are intuitive so that they don’t use too much electricity. As a result, users would be able to use them without significant increases in their bills.

By the way, Worx is a German-inspired brand. Therefore, it has implemented technologies that enable its products to achieve insane structural integrity and lifespan.

Where Are Worx Products Manufactured?

While it is true that the primary headquarters of Worx is in the United States, the majority of its products are manufactured in China, specifically in the province of Suzhou.

Now, we understand that many people dislike items and goods that are manufactured in China due to the stigma that they are cheap, fragile, and full of counterfeits.

But these notions don’t apply to Worx products. After all, its manufacturing plant in the said country is still monitored by its R&D department.

They follow strict guidelines in the assembly to ensure that the items don’t suffer from defects. Therefore, customers should have nothing to worry about.

Does Worx Have Good Customer Service?

Overall, the customer service of Worx is quite good. The company has a responsive customer service department that can be contacted via phone, email, or live chat. Moreover, we have noticed that their representatives are cordial and patient, even to unruly customers.

We have read several user feedbacks indicating the helpfulness of Worx agents in answering inquiries. They have a tempered demeanor, which is essential for providing proper assistance to customers.

Is Worx A Good Drill Brand?

People who are searching for good drills can start with Worx. After all, the brand is a manufacturer of high-quality, fully functional drills for home and workshop use.

Their drills also vary in price. Some of them are downright entry level. For instance, Worx XTD Xtended Reach is a drill that is only priced at less than 40 bucks. It is a beginner-friendly drill that features decent power and ergonomics.

On the flip side, the Nitro 20V PowerShare Drill is a little bit higher than a hundred bucks. This one is a cordless hammer drill that features an advanced brushless motor for a better torque-to-weight ratio and lower maintenance needs. It is also a low-noise drill.

Overall, people can trust Worx drills. While they aren’t exactly the best drills for commercial applications and large-scale projects, they are still great for homes and workshops. They are suitable for a little weekend project, repairs, and maintenance regimen.

Which Is Better – Worx Or Milwaukee?

As mentioned, Worx is a high-quality manufacturer of power tools. But so is Milwaukee. Most of you have probably heard about this brand. It has the same pedigree as other top power tool brands. Hence, it is just fair if people ask whether or not Milwaukee is better than Worx or vice-versa.

In the grand scheme of things, Worx offers products that have better performance and efficiency than Milwaukee. Of course, some people would disagree with this.

But if we look at the technical specifications of their tools, we will eventually see that Worx has the upper hand. The price-quality ratio is one area where Worx easily surpasses Milwaukee.

The prices of its tools and equipment are justifiable, given that they have ergonomic features that users can use. Furthermore, the motors used on their electric tools are energy-efficient. They are quieter than the motors used in Milwaukee tools.

Of course, this statement doesn’t mean that all Worx products are way better than Milwaukee’s. We are not suggesting that Milwaukee is a bad brand, either.

How Long Do Worx Batteries Last? 

There are numerous power tools offered by Worx. Hence, we can assume that they have different runtimes. Let’s take a look at some of the common Worx batteries and the average time they can hold a charge.

Battery Model Average Runtime
20V Power Share PRO 8.0Ah Lithium-Ion High-Capacity Battery 1 – 3 days
4.0 Ah Battery (WO7105) 6 – 8 hours
20V Power Share 2.0 Ah Battery (WA3575) 2 – 4 hours
20V Power Share PRO 4.0Ah Lithium-Ion High-Capacity Battery (WA3012) 6 – 8 hours

What Is The Returns Policy Like?

Customers who aren’t satisfied with the Worx products they recently purchased have the option to return them. Specifically, Worx offers a 30-day return policy with a money-back guarantee. The returned amount has deductions, such as restocking and shipping fees.

Fundamentally, Worx wanted to have all the returns to be processed through the use of the Worx return label. If you return a product without undergoing this procedure, you will never get a refund. If you are going to use a different means of the return shipment, there’s a big chance of delays in the refund.

Fortunately, acquiring the return label is pretty easy. You can either access it online or via your phone.

  • If you want to opt for online processing, you have to register for a Worx account first. There, select your order history and click the item that you want to return. If you didn’t have an account yet at the time you made the purchase, use the order tracker on the website. You can search for your product with its order number.
  • Once you have located your product in either the order history or order tracker tab, find the “Returner this Order” button. It is located in the bottom part of the order information.
  • Do you want to do it via phone? Hence, you simply have to call the toll-free number of Worx (1-866-354-WORX). There, you will be able to submit your return label request.

How Often Does Worx Have Sales?

We can’t say that Worx conducts flash sales and discounted promos frequently. Based on its records, it seems that this company doesn’t use such marketing techniques to generate profits. It wants to maintain a seemingly platonic strategy in making sales.

However, this doesn’t mean that Worx doesn’t offer sales. During holidays, such as Christmas and New Year, you will be able to see mark-down sales on some of its selected products. It would be great if you could take advantage of these price slashes.

By the way, Worx provides discounts to military personnel–both active and away from the service. They simply need to apply for these discounts on the Worx website.

Once the identities of these individuals are identified, they will be able to get a 10 per cent discount on their next purchase. Qualified individuals are active and veteran members of the Marines, Air Force, Army, Coast Guard, and Navy.

What Type Of Budget Does Worx Suit? 

Evidently, Worx is a brand for everyone. It can accommodate you, regardless of your budget or income level. This directly means that the equipment Worx sells are suitable even for frugal buyers. If you want to downsize your expenses, you might want to consider Worx products before going to your other options.

Again, we have to emphasize that the affordability of Worx doesn’t mean that its items have cheap qualities. They are still reliable and safe to use. In fact, Worx is known for the efficiency of its tools in accomplishing different tasks in homes and workshops. And they can do these things even without breaking your bank account.

Worx Mower

Is Worx A Sustainable Brand?

Based on our research, Worx isn’t a sustainable brand. It doesn’t have any commitments for environmental protection, resource conservation, or waste mitigation. It doesn’t have other humanitarian advocacies, either.

However, we can ascertain that Worx implements ethical and legal processes in its operations. The brand itself has been in the market for several decades already. Throughout its existence, it didn’t experience notorious complaints about any business malpractices. In this aspect, Worx still has a venerable rapport to boast about.

Is Worx Online Only?

Technically, Worx doesn’t have physical stores. Instead, it sells its products via local and international retailers such as Walmart and Home Depot. But this doesn’t mean that it is an online-only brand. After all, a significant number of stores and hardware these days are selling Worx tools and equipment.

Interestingly, there’s a store locator function that you can use via the Worx website. There, you will be able to spot nearby stores and retailers that sell its products. It is a convenient service and eliminates the need for you to search for these stores manually.

Of course, being able to test or inspect the tools before buying them is pretty much important. After all, it is the only way you can determine if there are defects on the items that you want to buy.


Overall, Worx is a good brand of power tools and gardening amenities. Most of its products are not expensive, making them a great deal for frugal consumers and buyers. But at the same time, the quality of these tools isn’t cheap. They are fully functional, energy-efficient, and safe to use.

It is worth considering Worx over other power tool brands, as well, especially if you are after cost-efficiency. It is an entry-level brand that offers surprising quality to its provisions.

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